1. Privacy Policy Overview
Matt Viney (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information when you use our website or real estate services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Our Functions and Activities
We collect, hold, use and disclose your personal information so that we can perform our business functions and activities and provide the best possible real estate services. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and services you request from us.
We may collect, hold, use and disclose your personal information for the following purposes:
To provide and administer our services, including marketing properties for vendors and landlords, facilitating transactions for sales and leasing, assisting with property-related enquiries, verifying your identity, conducting credit checks where required and processing payments where applicable;
To respond to your submissions and enquiries about our services and property listings;
To provide customer support, including conducting, investigating and responding to enquiries, feedback, comments and complaints;
To distribute newsletters and other communications, either directly or with the assistance of service providers, regarding property listings, market updates, and related real estate services;
To plan, market and facilitate property-related appointments, inspections and consultations;
To conduct marketing activities, including promoting our services and property listings;
To conduct research about your interests and preferences to improve our services, marketing activities and overall customer experience;
To assess and improve the performance and functionality of our website;
To perform data analysis and generate insights which may include combining personal information received from reputable data sources and publicly available sources;
To manage and carry out our business and operational functions, including administrative processes and decision-making;
To maintain records and comply with our legal and regulatory obligations; and
To assist in obtaining or referring services such as finance or insurance through trusted third-party providers where requested by you.
3. Information we collect
Personal information is any information about you from which you can be identified. We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver licence or passport number. We may collect additional personal information from you from time to time.
Personal information we collect about you may also include credit-related personal information. Credit-related information is information used and disclosed to assess your creditworthiness, assess your application for finance and manage that finance. The types of credit-related personal information that we collect about you may include your credit liability information, repayment history information, the type and amount of finance you are applying for, court proceedings, insolvency actions and credit worthiness.
We generally do not collect sensitive information about you unless you provide it to us voluntarily. For example, when you interact with Matt Viney, you may provide sensitive information such as racial or ethnic origin, sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. If we need to collect any sensitive information for a specific purpose, we will ask for your consent.
If you are an employee or prospective employee, we may need to collect sensitive information about you and you consent to us collecting this information. For example, personnel records may include sensitive information such as place of birth, racial or ethnic origin, criminal record, tax file number, disabilities and relationship information. Recruitment records may include employment history and experience, referees and other employment-related information.
If you provide us with sensitive information, we will treat it as personal information and handle it in accordance with this Privacy Policy.
4. How We Collect Information
Where possible, we will collect information directly from you. We collect personal information when you:
- Request us to provide our services or information about our services, including property sales and leasing;
- Contact us to make an enquiry about our listed properties or our services, including online, over the phone or in person;
- Subscribe to communications from us such as updates, publications or newsletters;
- Provide us with your preferences when making an enquiry or using our services;
- Contact us to provide feedback, comments or suggestions, or complete one of our surveys;
- Interact or engage with us through our website or social media platforms;
- Register for or attend property inspections, consultations or related events;
- Attend property inspections or visit in person, including via manual sign-in where applicable;
- Apply for a position, become an employee, or become a supplier or contractor providing services to us; or
- Otherwise interact with us or disclose your personal information to us.
As well as collecting information directly from you, there may be occasions where we collect information about you from other people or organisations. We may combine this information with information we already hold to better understand trends, preferences and behaviour. Where we receive your information indirectly from service providers, we require that they have collected and disclosed that information in accordance with applicable privacy laws.
We may collect information about you from:
- Credit reporting bodies, financial institutions, law enforcement agencies or government authorities to verify your identity or assess your creditworthiness;
- Reputable data sources and publicly available information;
- Your authorised representatives (such as lawyers, mortgage brokers, accountants or financial advisors);
- Your nominated referees or employer when you apply to rent a property or for finance;
- Service providers who provide marketing leads, marketing services or data analysis services;
- Service providers who conduct surveys or research on our behalf; and
- If you are a prospective employee, your nominated referees, law enforcement agencies for background checks or recruitment service providers
5. Cookies and Other Analytics Tools: How We Use Them
Matt Viney may use cookies and online behavioural tracking tools, such as web beacons, pixels, device identifiers and web server logs, to collect, store and monitor visitor traffic information and actions on our website. Cookies are small data files which are placed on your computer that allow our website to “remember you” when you return. These cookies and tools are not used to record any personal information.
Services other than Matt Viney may leave cookies in your browser. These third-party services may have their own privacy policies governing their use of cookies. The information collected by these tools may include geolocation data, the IP address of the device you are using, and information about websites that the IP address has come from, the pages accessed on our website and the next website visited.
Matt Viney may use and combine this information to maintain, secure and improve the website, enhance your experience when using the website, display and deliver relevant content, services and advertising, and understand the effectiveness of marketing and advertising activities (including direct marketing and online ads on external websites).
If you want to prevent cookies from being used, you can change your browser settings to disable cookies. However, this may mean that your access to parts of the website is limited, or you may experience reduced functionality when accessing certain features.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help analyse how users interact with the website. The information generated by the cookie about your use of the website (including your IP address) may be transmitted to and stored by Google on servers located outside Australia, including in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use (http://www.google.com.au/analytics/terms/us.html) and Privacy Policy (www.google.com.au/policies/privacy).
6. Disclosure of Personal Information
Matt Viney may disclose your personal information and any credit-related information to employees, contractors, and service providers who assist in delivering our real estate services.
We may disclose your personal information and credit-related information as part of our functions and activities, including:
To other parties involved in a real estate transaction, including developers, vendors, landlords, purchasers and tenants, and their authorised representatives;
To guarantors, mortgage brokers, lenders, financial institutions, insurers, valuers and credit reporting bodies and providers;
To your authorised representatives (such as lawyers, mortgage brokers, accountants and financial advisors);
To regulatory bodies, government agencies and law enforcement bodies in any jurisdiction;
To debt collectors and utility service providers where required;
To suppliers and service providers who assist in delivering services such as marketing, data analysis, IT support and administrative functions; and
Where required or authorised by law from time to time.
We may collect information from various online platforms and services, such as Facebook and Google. Users of these platforms may choose to share their information with us through those services. We use this information strictly in accordance with the terms of those platforms, this Privacy Policy, and the purposes for which the information was provided.
Matt Viney does not sell or monetise your personal information.
Some service providers we engage may have servers located overseas, including in countries such as the United States, Europe, Japan and the Philippines.
We take reasonable steps to ensure that all parties to whom we disclose personal information, or who have access to personal information, implement appropriate measures to protect it in accordance with this Privacy Policy, including maintaining security and confidentiality. These parties are only permitted to use your personal information for authorised purposes.
7. Direct Marketing
Matt Viney may, from time to time, send direct marketing communications to you about our services, property listings and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note that Matt Viney may still contact you for other reasonable purposes, including information that we are legally required to send, notifications of changes to our services or policies and information regarding the use, rights, benefits or obligations of customers of our services.
8. How We Hold Information and Keep It Secure
Matt Viney holds your personal information both electronically, including on our own systems and those of our service providers, and in hard copy at secured locations.
We take the security of your personal information seriously and implement a range of technical, administrative and physical measures to safeguard your personal information against loss, interference, unauthorised access, modification, disclosure and misuse. This includes applying access controls to systems and files containing personal information and using appropriate security measures such as encryption when transmitting data.
9. Access and Correction of Information About You
It is important to us that the information we hold about you is up-to-date, accurate and complete. We will take reasonable steps to confirm your details through our communications with you and promptly update or add new personal information to existing records when advised. If any of your details change, please notify us as soon as possible. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you may request that we correct it or delete it.
If you would like to access your personal information, or request that we update, correct or delete it, you can do so by contacting Matt Viney in writing and verifying your identity. We will aim to respond to your request within 30 days.
We will only refuse access in exceptional circumstances, and if this occurs, we will provide you with the reasons for that decision.
We may charge a reasonable administrative fee for searching for, and providing access to, your information on a per request basis.
10. Privacy Complaints and Further Information
We take your complaints seriously and will attempt to resolve your issue quickly and fairly.
If you believe that Matt Viney has breached the Australian Privacy Principles (APPs), or you have a complaint about how we handle your personal information:
- You may make a complaint addressed to Matt Viney. The complaint must identify you and be made in writing.
- We will investigate your complaint and endeavour to provide a response setting out our decision in writing within 30 days of receiving your complaint.
- If we are unable to satisfactorily resolve your concerns, you may contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
11. Our contact details
If you require any further information or have any questions about this Privacy Policy, or if you wish to access or correct your personal information or make a complaint about how your information is handled, please contact Matt Viney as follows:
Email: mattviney@mcgrath.com.au
Telephone: 0434 810 557
12. Disclaimer
Matt Viney endeavours to ensure that the information provided on this website is correct at the time of publication. However, Matt Viney does not warrant, guarantee or make representations regarding the currency, correctness, accuracy or suitability for a particular purpose of the information contained on this website.
The user accepts sole and full responsibility and risk associated with the use of this website and the use of or reliance on any information contained within this website. Matt Viney does not accept any responsibility or liability for any direct or consequential loss, damage or inconvenience suffered or incurred as a result of using this website, or relying on any information contained within this website.
Unless otherwise stated, the copyright of the information appearing on this website belongs to Matt Viney. You may use the information for personal, non-commercial purposes.
Any use of the information for commercial purposes without prior written permission from Matt Viney may result in action for breach of copyright.
13. Browser Support & Accessibility
This website is designed to support modern web browsers and devices to ensure an optimal user experience.
The website may not function correctly on older browsers or devices. We recommend using the latest versions of the following browsers:
- Google Chrome
- Safari
- Mozilla Firefox
- Microsoft Edge
For mobile and tablet devices, we recommend using up-to-date operating systems and browser versions for the best performance and accessibility.
If you experience any issues accessing or using this website, please contact us and we will do our best to assist you.